Frequently Asked Questions

Everything you need to know about shopping with GEM.

How do I determine my correct size at GEM?

We provide a comprehensive size guide on every product page. Since our curated fashion pieces vary by designer, we recommend checking the specific measurements listed to ensure a perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply access our returns portal to initiate a refund or exchange for a different size.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your GEM pieces sooner.

Do you ship internationally?

Yes, GEM ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

Are the materials used in GEM products sustainable?

We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and eco-friendly dyes. Check the 'Sustainability' tab on product descriptions for specific details.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.